At Nexiumy, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

•       Item must be returned within 30 days of the delivery date

•       Item must be unused and in its original packaging

•       Item must be in the same condition as received

•       Proof of purchase (order number or receipt) must be provided

2. Non-Returnable Items

The following items cannot be returned:

•       Items that have been used, damaged, or altered by the customer

•       Items returned after 30 days of delivery

•       Items purchased during final sale or clearance promotions

3. How to Initiate a Return

To start a return, please follow these steps:

•       Step 1: Email us at contact@nexiumy.com with your order number and reason for return

•       Step 2: Our team will respond within 1–2 business days with return instructions

•       Step 3: Ship the item back using a trackable shipping method

•       Step 4: Once received and inspected, your refund will be processed within 5–7 business days

Please do not send your item back without contacting us first.

4. Refund Process

Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that your bank or credit card company may take additional time to post the refund to your account.

5. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at contact@nexiumy.com with:

•       Your order number

•       A clear photo of the damaged or defective item

•       A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

6. Wrong Item Received

If you received the wrong item, please contact us within 7 days of delivery. We will send the correct item and cover all return shipping costs.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item). We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

8. Contact Us

If you have any questions about our shipping or return policies, please do not hesitate to contact our customer support team:

•       Email: contact@nexiumy.com

•       Website: www.nexiumy.com

•       Response time: within 1–2 business days

Thank you for shopping with Nexiumy! 🎉